Return Policy – Buddyrider Canada

Return Policy

On the rare occasion that the Buddyrider pet seat does not fit your bicycle, simply return it within 10 days (after delivery of order) for a refund. The returned product must be unused and undamaged. Take extra care when packing the return by wrapping the receiver and the support arm (metal parts) in bubble wrap or another material to prevent them from moving around and damaging the plastic parts while in transit.

Please send returns prepaid via a traceable and insurable method to:

Canada & International (Non-USA) Orders:
Buddy Ventures International Ltd

C/O Shelley MacDonald
PO Box 2325
Ladysmith, BC, Canada
V9G 1B8

United States Orders:
Buddy Ventures International Ltd.

C/O Scott Daughtry
11301 Bastogne Loop
Austin, Texas, USA
78739

Please Note: All items must be returned undamaged for a full refund. If products are returned damaged we will access the condition and refund accordingly. Please send an email to info@buddyrider.com and state the reason for the return and make sure to include the return tracking number.

The customer must pay all shipping charges and email info@buddyrider.com a tracking number.

Guarantee

We strive to ensure that our product is of highest quality, but just in case there is a problem, we offer to the original purchaser a free 1-year limited manufacturers guarantee against defects in material and workmanship. To make a warranty claim, send the following information to us at info@buddyrider.com so we can reference your original purchase record.

  • Name
  • Address
  • Email
  • Telephone #
  • Purchase date
  • Description of what the problem or defect is.
  • If possible provide picture.

PLEASE NOTE: We do not provide warranty against damage due to modifications or misuse.

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